Refund policy

At A9A Fashion, all items are made to order, which means we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

Damaged or Defective Items

We accept returns or exchanges for manufacturing defects (e.g., printing errors, damaged fabric, or incorrect item received) reported within 3 days of delivery. If you believe your order has a manufacturing defect, please contact us within 3 days of receiving your order, before sending anything back.

How to Request a Return or Exchange

1. Contact us within 3 days of delivery.

2. Include your order number and clear photos of the defect.

3. Our team will review your request and confirm next steps before any item is returned or exchanged.

Please note: items returned or exchanged without prior approval will not be accepted.

Refunds

Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method. You'll receive an email confirmation once the refund has been issued. For approved exchanges, we'll ship the replacement item once your return is approved.

If you have any questions about your order or this policy, reach out to us at azmy9a@hotmail.com.